What is a Metabot ?
The MetaBot is a container bot connected to several Standard Chatbots with specific scopes (HR, Helpdesk,...). Some people also call it Meta-bot, Meta bot, universal bot, or universal assistant.
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Why using a Metabot?
Create a unique chatbot contact point. The MetaBot connects to its chatbots' friends, who are experts in specific contexts, and retrieves the appropriate answer from its “friend” knowledge base.
Simplify your chatbot network. When several chatbots are active in different contexts, sometimes users do not know which chatbot to contact. The MetaBot becomes the unique contact point.
Ensures a smooth and seamless user experience. The MetaBot is a single point of contact; it can answer all the questions the Standard chatbot can answer.