In an ever-changing and continually evolving environment, we support the Information System and Technology departments on implementing fast solutions.
The issue of optimizing response time to incident reports is one of the time-consuming factors for the Information Systems Department. We can resolve this issue easily with our solutions.
The reinforced relationship between the IT and other business departments also allows us to support the IT department in its ability to grow and offer a catalog of services to its users.
What can Virtual Agent Studio do for IT and Helpdesk
Increase your Catalogue of Services
Strengthen the connection between support and users by allowing direct access to the company’s catalog of services
Benefits
Automated requests
Request follow-up
Colleagues feel listened to
Resolve Helpdesk IT issues
Ideal for empowering employees with their current IT-related questions
Benefits
Independent collaborators
Fewer tickets created
IT support relieved
Connect to your ITSM to declare incidents
Allows you to consider advanced issues and link to the ticketing tool with qualified requests
Benefits
Qualified inquiries
24/7 assistance
More solved tickets
Why connect a chatbot to your ITSM?
Improve ticket management: the user can independently resolve minor IT problems. We estimate that the virtual assistant can reduce your calls to IT support by 35%.
Automate processes: grant access to specific IT tools, generate an email address, create accounts for each application, etc.
Collect strategic data: most recurring type of problem, % of resolved issues, the number of tickets generated and the percentage of satisfaction.
