No-code features for more chatbot and less effort
See how easy is to create an engaging conversational experience in minutes. Create, modify and follow your chatbot’s progress in a complete and simple administration interface.
DOWNLOAD THE PRODUCT GUIDEDiscover what a chatbot can do for you
When we say no-code, we mean it.
Here’s what you can do without technical skills
Improve your chatbot performance
The coach inbox ensures continuous improvement of the chatbot knowledge while improving user experience.
Create a Rich Conversational Experiences
Feedback, active learning, initial dialogue… All the necessary tools for an optimal experience!
Customize your chatbot knowledge base
You have complete control over the chatbot knowledge, learning, and standard messages.
Monitor usage and performance
Real-time indicators to follow up user's usage and your chatbot performance.
Choose between the different conversation modes
AI-Powered: Open conversation type. The user asks a question using its vocabulary—the Natural Language Processing Machine of the chatbot analyses the question and gives the right answers.
Rule-based: A conversation entirely guided. The chatbot proposes several options to the user, and the one selected opens predefined conversation trees.
Hybrid: The complete experience from combining AI-Powered and Rule-based questions. The simplicity of decision-tree bots powered with Natural Language Processing (NLP) and Machine Learning (ML) algorithms.
Escalation: Never leave a question without answer
What happens when the chatbot cannot reply to a question? The chatbot automatically launches the escalation process that takes over and proposes the following solutions:
Send an automatic email with the conversation history attached.
Create a ticket in the ITSM connected tool (Service Now, BMC Remedy, Easy Vista...)
Search for the solution on the Office 365 support page, when possible.
Personalized escalation to human support
Produce reports and monitor employee’s usage
Real-time indicators to follow up user's usage and your chatbot performance. Get accurate indicators, filter, and refine by time. Sort the results by type of user's profile and channel used (Teams, Webchat, Skype, …). You can also create personalized reports thanks to our Power BI connector.
Visualize your chatbot KPI’s
The reports available on the Witivio Platform show the data collected by the chatbot. The types and the number of questions asked, the employee satisfaction level, the categories that reply to most of the questions.
Create Multilingual AI Chatbots
Witivio’s chatbots can be translated into 70 different languages. The chatbot recognizes the user's language and replies using the right language. It is also possible to ask the chatbot to change the language: “J'aimerai parler français maintenant”
And many more features
API
Connect the chatbot to the Information System with an API, MS Flow and Azure Logic Apps.
Translation
Multilingual AI mode
Predetermined messages
Create a chatbot that follow the company communication rules.
Escalation System
Never leave a question without answer.
GDPR
Fully compliant
Active Learning
Sollicitez le chatbot pour enrichir ses connaissances
Feedback
Collect the opinion of the users
Adaptive Cards
Display rich content
Error-Proof
Typos will not be a problem
Profiles
Different answers for the same question, based on the profile of the user.
Jokes and Small Talk
Witivio chatbots come with jokes and small talk for chatty users.
Chatbot Inbox
To simplify the chatbot performance