No-code features for more chatbot and less effort
See how easy is to create an engaging conversational experience in minutes. Create, modify and follow your chatbot’s progress in a complete and simple administration interface.
DOWNLOAD THE PRODUCT GUIDEDiscover what a chatbot can do for you
When we say no-code, we mean it.
Here’s what you can do without technical skills
Choose between the different conversation modes
AI-Powered: Open conversation type. The user asks a question using its vocabulary—the Natural Language Processing Machine of the chatbot analyses the question and gives the right answers.
Rule-based: A conversation entirely guided. The chatbot proposes several options to the user, and the one selected opens predefined conversation trees.
Hybrid: The complete experience from combining AI-Powered and Rule-based questions. The simplicity of decision-tree bots powered with Natural Language Processing (NLP) and Machine Learning (ML) algorithms.
Escalation: Never leave a question without answer
What happens when the chatbot cannot reply to a question? The chatbot automatically launches the escalation process that takes over and proposes the following solutions:
Send an automatic email with the conversation history attached.
Create a ticket in the ITSM connected tool (Service Now, BMC Remedy, Easy Vista...)
Search for the solution on the Office 365 support page, when possible.
Personalized escalation to human support