Chatbot ROI report
Helpdesk IT Chatbot
Here’s a summary of current situation with the information you provided.
Virtual Agent Studio
Witivio 2022 ©
1
YOUR CURRENT SITUATION
# of employees
# of tickets per month
cost of a ticket
%
of level 1 questions
average time to answer a question
We
used
this
information
to
estimate
the
potential
quantitative ROI of implementing a Helpdesk IT chatbot in your services.
Something to consider
Some organizations may see chatbots as an opportunity
to
to
reduce
personnel
costs.
The
reality
is
that
there’s
a
more
significant
opportunity
around
reducing
the
number of
tickets
created,
improving
IT
services,
and
ensuring that
your
team
is
free
to
focus
on
the
more
complex questions or innovative projects. 
Virtual Agent Studio
Witivio 2022 ©
2
:
Helpdesk IT Chatbot ROI
Helpdesk IT Chatbot ROI
# tickets reduced
per month
per month
-
Reduction of
the ticket’s
number
After the chatbot deployment
Saved per month
-
Reduction
of ticketing
costs
Won per month
-
Time spent
answering
questions
Virtual Agent Studio
Witivio 2022 ©
3
Helpdesk IT Chatbot ROX
The intangible value of your investment
A
Helpdesk
IT
chatbot
is
more
than
reducing
the
number and
therefore
cost
of
tickets.
Other
intangible
quality-of-work benefits
justify
the
investment
in
a
support chatbot. These are the ones our current clients
see the most. 
Leadership Experience (LE)
Collect strategic data
Most recurring type of problem,
% of resolved issues, # of tickets generated, and the % of
satisfaction.
Automate processes
Grant access to specific IT tools,
generate an email address,
create accounts for each
application, etc.
Relieved IT support
IT support will deal with less
low-value tasks: changing
passwords, informing about internal policies, etc.
Employee satisfaction
Quicker response time +
round the clock support = happy employees.
Leadership Experience (LE)
Innovative IT
AI and Machine Learning to proof
employees and the Committee
Board that IT is more than
“computer stuff”.
24/7 support
Whether at midnight or dawn,
employees will always have a
level 1 support to whom to turn to when in need.
Virtual Agent Studio
Witivio 2022 ©
4
20
ENTREPRISES
+
These companies are using
Virtual Agent Studio
Contact us
Ready to see how Virtual
Agent
Studio
can do
for
your
company?
Let’s
start
with a demo, where we can learn more about
your
unique
needs
and
show
you what we’re all about. 
Request a demo
READ CNAF TESTIMONIAL
CNAF launched its first internal Chatbot
to support the digital transformation of
its
to support the digital transformation of
its
employees
in
June
2021,
T-BOT.
A
first chatbot
to
train
30,000
employees
on Microsoft Office 365 tools. But since then,
the
public
body
has
gotten
into
the game and is creating more chatbots thanks
to
the
studio.
T-Bot
was
joined
by E-Bot,
Eve,
Pil-Bot
and
soon
an
HR
chatbot and even metabots very quickly.
Read more...
