Virtual Agent Studio Product Guide 2021

SUMMARY

1. General
   1. Creation and customization of chatbots
   2. Activation channels 
2. Monitoring of indicators 
   1. Performance and usage reports 
   2. Custom reports 
   3. Display of indicators
3. Knowledge management
   1. Categories
   2. Types of questions and responses
   3. Dynamic response: Adaptive Card 
   4. Questions: advanced settings 
   5. Conversation tree 
   6. Dictionary of synonyms 
   7. Anticipating language differences 
   8. Creation and management of entities 
   9. Software Development Kit
   10. Integration with Microsoft Power Automate 
4. Toolbox
   1. Inbox 
   2. Spellcheck 
   3. GDPR Compliance 
   4. Behavior  
   5. Initial dialogue: starting the discussion 
   6. Feedback: Collecting feedback and identifying dissatisfaction 
   7. Communication Push: communication initiated by the chatbot 
   8. Storing and adding images
   9. Profiles: tailor-made answers
   10. Non-regression tests 
   11. Escalation: proposing solutions 
   12. Putting you in touch with an agent 
   13. Indexing of additional content 
   14. Active Learning 
5. Settings
   1. Chatbot accessibility 
   2. Multilingual 
   3. Access to the platform and user list 
   4. Metabot
6. Book a demo and get a free trial