Technical support – Helpdesk

robot (8)

Let your employees gain greater independence

SelfCare 365

A chatbot designed to provide user assistance through issues.

Reduce calls to technical support - level 1

Users gain greater independence

Save time

Escalation mode: operator takes over if needed

Continuous improvement of the knowledge base

Create your chatbot

Escalation mode

Never let a question unanswered.

Support tickets are generated automatically

Connectors to Service Now and BMC Remedy

Conversation history

Escalation mode towards a human operator

Continuous improvement of the knowledge base

support helpdeskEN2

ITSM Connectors

Witivio 365 supports escalation connectors towards ITSM devices to generate tickets automatically.

Service Now
BMC Remedy 9
Available soon

You need a demo?