Witivio’s platform features

Different conversation modes

Open question

The more open conversation type: the user asks a question using its vocabulary—the Natural Language Processing Machine of the chatbot analyses the question and answers.

Click Bot

A conversation entirely guided: the chatbot proposes several options to the user, and the one selected opens predefined conversation trees.

Hybrid

The complete experience from combining Open questions and ClickBot. Predefined conversational trees and the freedom of using natural language.

Report and monitor the usage

Real-time indicators to follow up user's usage and your chatbot performance.

Get accurate indicators, filter, and refine by time. Sort the results by type of user's profile and channel used (Teams, Webchat, Skype, …). You can also create personalized reports thanks to our Power BI connector.

Exclusive KPI brought by the chatbot

The reports available on the Witivio Platform show the data collected by the chatbot.

The types and the number of questions asked, the employee satisfaction level, the categories that reply to most of the questions.

Multilingual

Witivio’s chatbots can be translated into 70 different languages.

The chatbot recognizes the user's language and replies using the right language. It is also possible to ask the chatbot to change the language: ``j'aimerai parler anglais maintenant``

Always find a solution

Escalation process

What happens when the chatbot cannot reply to a question? The chatbot automatically launches the escalation process that takes over and proposes the following solutions:

Send an automatic email with the conversation history attached.

Create a ticket in the ITSM connected tool (Service Now, BMC Remedy, Easy Vista...)

Looks for the solution on the office support, when possible.

Personalized escalation to human support.

Animated conversations

With Microsoft Visio 2016+ you can design conversational trees that draw connections between information systems.

Automate and activate business processes to increase productivity.

Use Power Automate or Logic Apps to create in few clicks personalized actions or select one from the more than 1000 existing connectors.

MetaBot

Having a MetaBot comes handy when an organization has several chatbots activated on the Witivio Platform. Every chatbot has a defined and concise scope of action, meaning its expertise. The MetaBot works as a contact point since it is connected to all its “friend” chatbots.

For example, a company has three chatbots, each with a specific domain of expertise: Human Resources, Helpdesk IT and Legal Department. Their MetaBot can answer questions related to these three fields because it collects the information from its chatbots “friends” Knowledge Base.