The more open conversation type: the user asks a question using its vocabulary—the Natural Language Processing Machine of the chatbot analyses the question and answers.
A conversation entirely guided: the chatbot proposes several options to the user, and the one selected opens predefined conversation trees.
The complete experience from combining Open questions and ClickBot. Predefined conversational trees and the freedom of using natural language.
What happens when the chatbot cannot reply to a question? The chatbot automatically launches the escalation process that takes over and proposes the following solutions:
With Microsoft Visio 2016+ you can design conversational trees that draw connections between information systems.
Automate and activate business processes to increase productivity.
Use Power Automate or Logic Apps to create in few clicks personalized actions or select one from the more than 1000 existing connectors.
Having a MetaBot comes handy when an organization has several chatbots activated on the Witivio Platform. Every chatbot has a defined and concise scope of action, meaning its expertise. The MetaBot works as a contact point since it is connected to all its “friend” chatbots.
For example, a company has three chatbots, each with a specific domain of expertise: Human Resources, Helpdesk IT and Legal Department. Their MetaBot can answer questions related to these three fields because it collects the information from its chatbots “friends” Knowledge Base.
API
Connect the chatbot to the Information System with an API, MS Flow and Azure Logic Apps.
.
.
Translation
Multilingual mode
.
.
.
Predetermined messages
Create a chatbot that follow the company communication rules.
.
.
Escalation System
Never leave a question without answer.
.
.
GDPR
Fully compliant
.
.
.
Active Learning
Sollicitez le chatbot pour enrichir ses connaissances
.
.
Feedback
Collect the opinion of the users
.
.
Adaptive Card
Display rich content
.
.
.
Correct
Typos will not be a problem
.
.
Profiles
Different answers for the same question, based on the profile of the user.
.
Jokes and Small Talk
Witivio chatbots come with jokes and small talk for chatty users.
.
.
.
Chatbot Inbox
To simplify the chatbot performance
.
.