AI Fundamentals

What is an AI agent?

An AI agent is an intelligent assistant your employees can talk to in natural language. Unlike a simple chatbot, it understands context, knows your company's environment and data, and goes beyond answering: it reasons, plans, and acts. This is agentic AI.

500K+ daily users. 20-40% ticket reduction in 60 days.

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AI Agent
Understands · Reasons · Acts
Definition

Not a chatbot. A digital colleague.

An AI agent is an autonomous software program powered by artificial intelligence that understands context, reasons through problems, and takes actions to complete tasks. Acting as a Microsoft Teams AI assistant, it powers the digital workplace with AI. Unlike traditional chatbots that follow scripted rules, AI agents learn from your company data, respect existing permissions, and execute multi-step workflows on their own.

Understands context
Processes natural language without templates or training. Employees ask questions in their own words and get accurate, contextual answers.
Knows your company
Connected to SharePoint, knowledge bases, HR policies, IT docs and business systems. Answers grounded in your actual data, not generic responses.
Respects security
Honors Microsoft 365 permissions. An employee only sees data they are authorized to access. No data leaks, no scope creep.
Reasons, plans & acts
Breaks down complex tasks, plans execution steps, and runs workflows autonomously. From answering a question to triggering an approval chain.
Microsoft Ecosystem

Copilot Agents are AI agents

Microsoft Copilot is the AI framework for building agents inside Microsoft 365 and Teams. Witivio's Copilot Factory designs custom Copilot agents and integrations tailored to your business processes.

Whether you call them AI agents, Copilot agents, or virtual assistants, the result is the same: intelligent software that does real work inside your existing tools.

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Microsoft Copilot
Microsoft Copilot
Native Microsoft 365 integration
Azure AD permissions inherited
EU/CH hosted, GDPR compliant
Why It Matters

AI agents are the next operating system of your company

Deploy intelligent agents inside Microsoft Teams to automate support, eliminate ticket backlogs, and generate measurable ROI across every department. These employee productivity AI tools save hundreds of hours per year.

10x faster answers
Employees get instant responses without waiting for a human. No queue, no ticket escalation for common questions.
Zero ticket fatigue
Recurring L1 tickets handled automatically. Support teams focus on complex, high-value issues instead.
24/7 automation
Always-on support for day shifts, night shifts, weekends and holidays. No staffing constraints.
Measurable ROI
Track deflection rates, response quality and employee satisfaction. Prove the value of every agent deployed.
500,000+
Daily active users
10,000+
Organizations
5
Microsoft Awards
EU/CH
Hosted, GDPR compliant
Trust & Compliance

Microsoft 365 security & governance

As a recognized Microsoft partner, Witivio builds agents that run within your Microsoft 365 ecosystem with enterprise-grade security.

Permissions & access rights
Agents respect your Microsoft 365 permission model. Users only access data they are authorized to see. No shadow IT, no data sprawl.
Native integration
Deployed in Microsoft Teams and across Microsoft 365. No third-party platform, no extra login. Employees use agents where they already work.
EU/CH hosting & GDPR
Data can be hosted in EU and Switzerland regions. Full GDPR compliance. Data never leaves your tenant and is never used to train AI models.
Trusted Microsoft partner
Certified in AI and Cloud. ISO 27001. Recognized by Satya Nadella as a leading partner in AI agents.
Build Your Agents

Two ways to deploy AI agents

Whether you need a ready-to-use platform or a fully custom solution, Witivio has a path for you.

In Action

AI agent use cases and customer stories

See how leading organizations use Witivio's AI agents and Copilot solutions to transform operations, achieving ticket deflection rates of 20-40%.

Also: URSSAF (3,000+ active users, 7 months of work saved), Generali (legal AI agent), ITER (nuclear fusion research).

By Department

Explore AI agents by industry

Each department has unique challenges. Our agents are purpose-built for specific verticals.

FAQ

Frequently asked questions about AI agents

An AI agent is an autonomous software program that understands requests, uses tools and data, and takes actions to complete tasks. Unlike chatbots, agents integrate with your applications (Microsoft Teams, SharePoint, HR/IT systems) and respect your security and governance rules.

Witivio designs Copilot agents and plugins that extend Microsoft Copilot and Copilot Studio. Agents can be no-code (AI Desk Pro) or custom-built (Copilot Factory), running within Microsoft 365 with native security, access rights and EU/CH hosting.

AI Desk Pro is Witivio's no-code platform for creating and deploying AI agents for IT, HR, Legal, Finance and onboarding. It combines RAG, plugins and governance, integrated into Microsoft Teams and SharePoint for intelligent self-service support.

Copilot Factory by Witivio designs and deploys custom Copilot agents, plugins and integrations (ServiceNow, SharePoint, Teams) for organizations that need AI conversational solutions beyond what no-code can achieve.

Yes. Witivio solutions run within the Microsoft 365 security and governance framework. EU/CH hosting and GDPR compliance, native Azure AD integration, Microsoft 365 access rights. ISO 27001 certified. Learn more about Trust & Security.

There is no limit. Witivio can help you deploy agents for any use case: IT helpdesk, HR support, legal compliance, healthcare, research, finance, onboarding and more. Agents can run in Teams, Copilot, your tech stack or on the web.

Since 2017, Witivio has been a Microsoft partner building AI agents for large enterprises. 500K+ daily users, 10K+ organizations, 5 Microsoft awards, and recognized by Satya Nadella as one of the first partners working on AI agent technology.

Ready to deploy your first AI agent?

Talk to a Witivio expert to identify the right use cases for your organization. We serve Michelin, France TV, Generali, URSSAF and Institut Curie.

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