More than a chatbot, a Copilot agent designed and customized for your IT helpdesk works hand in hand with your IT team to deliver efficient, fast and always-available support. Automate level 1 support in Microsoft Teams and achieve ticket deflection rates of 20-40%.
70% requests automated. -44% tickets. 3x faster resolution.
Forgotten passwords, locked accounts, connection issues: your technicians spend most of their time on repetitive requests instead of working on strategic projects.
Connected to your ticketing system (ServiceNow, Jira, etc.) and Microsoft Teams, the Copilot agent handles the most common and repetitive IT requests.
They trust us
URSSAF deployed an AI agent to automate IT and HR support for their 14,000 employees.
The agent handles the most common L1 requests: password resets, account unlocks, IT FAQ, guided troubleshooting for connection issues, account creation, access management and automatic ticket creation in your ITSM (ServiceNow, Jira, etc.) for more complex requests.
Yes. The agent is built on Copilot Studio and Power Platform, with 1,000+ pre-built connectors to ServiceNow, Jira, Zendesk, Freshdesk and other ticketing systems. It creates and updates tickets automatically with all relevant information.
The agent automatically detects out-of-scope requests and escalates them to the right technical expert, with full context transfer (conversation history, collected information, initial diagnosis). Every issue is routed to the right resource on the first try.
Our clients see on average 44% fewer tickets per month, 70% of requests handled automatically and 3x faster resolution time. ROI is typically visible within the first weeks of deployment through reduced cost per ticket and freed-up technician time.
Give your employees instant IT support and free your technicians for strategic projects. Let's discuss your project.