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AI Desk Pro SaaS
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Use case · HR Support

An HR AI agent that answers your employees 24/7, with your own rules

Collective agreements, procedures, onboarding guides: AI Desk Pro turns your HR documents into instant answers inside Microsoft Teams, consistent across every site, even with an HR team of two or three people.

95% adoption and 40% fewer HR tickets at France Televisions with Raiponse, a Witivio AI agent. Source: France Televisions case study.

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HR agentOnline 24/7 in Microsoft Teams
Employee : How many days off can I take over the summer period?

HR agent : You can take up to 20 working days between 1 May and 31 October, including at least 10 consecutive days. Your request goes to your manager at least one month in advance.

Cited sources : Leave agreement 2025.pdf, article 4 HR guide, SharePoint page
Open my leave request
95%Adoption
5 secondsResponse time

Example of the AI Desk Pro interface.

Definition

What is an HR AI agent in Microsoft Teams?

An HR AI agent in Microsoft Teams is a conversational assistant that answers employee questions about leave, payroll, remote work or onboarding, based on the documents and procedures approved by the HR department. With AI Desk Pro, HR teams create and update the agent themselves, with no technical work involved.

The difference with a static FAQ comes down to two things: the agent understands the question asked in natural language, and it cites the agreement or the SharePoint page the answer comes from. HR keeps control of the reference text.

Scope

Which HR questions does the agent handle?

The six families of requests that take up most of your HR team time, handled at level 1 directly inside Teams.

Leave and absence
Balances, booking rules, public holidays per site, supporting documents. The agent points to the right HRIS form.
Remote work and working time
The agreement in force, eligible days, equipment, allowances and approval steps.
Payroll and benefits
Payslips, health cover, pension plans, meal vouchers, savings plans: the rules explained.
Onboarding
The first 30 days, who to talk to, which tools to install. A guided dialog walks the new joiner through it.
Mobility and careers
Annual reviews, training, internal mobility: who to contact, what to submit and by when.
Administrative procedures
Certificates, address changes, sick leave: what to do, who to contact and within what deadline.
Accuracy

Why an HR AI agent gets it right: your own texts, not free generation

Answers follow a strict order: your approved questions and answers, then your documents, then your SharePoint pages.

An editorial knowledge base
Your teams write approved questions and answers: plain answers, cards with buttons, step-by-step dialogs. They override any free generation.
Documents and SharePoint pages
Agreements, policies and guides are indexed, then re-indexed at every update. Built-in OCR covers scanned PDFs.
Multi-entity and multilingual
Welcome message and communications per language, answers tailored by entity or by site when a dedicated agent is configured.
AI Desk Pro guided dialog editor used to build a step-by-step HR onboarding journey
An onboarding journey built as a guided dialog, with no code.

Need custom HR support: see our HR solutions

Push Communication

Reach your employees at the right moment, inside Teams

With the Push Communication option, HR schedules targeted messages in Teams and in the Cockpit portal, in several languages, with read and click tracking.

HR communication pushed into Microsoft Teams by AI Desk Pro, with a title, a visual and an action button
Read and click statistics for an HR communication broadcast with AI Desk Pro
Results

What HR leaders gain, with the figures behind it

Results taken from our published case studies. France Televisions and URSSAF were supported by the Witivio teams.

-40%
HR tickets
Measured at France Televisions with Raiponse, a Witivio AI agent. Source: France Televisions case study.
95%
Adoption
Share of France Televisions employees who use Raiponse.
Digital HR Awards trophy won by France Televisions for its Raiponse AI agent
3,000+
Active users at URSSAF
22 entities served by a single HR agent, with PRHOXIMA, a Witivio AI agent.
URSSAF logo, a Witivio AI agents customer
24/7
Availability
Including payroll peaks and leave booking campaigns.
Thumbs up or thumbs down rating offered to employees under an HR agent answer in Teams
Your own indicators, from week one
Every answer can be rated by the employee, with a mandatory comment when the feedback is negative. You see the recurring topics and the questions left unanswered.
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Proof

HR departments that already made the move

See also PRHOXIMA at URSSAF, 3,000+ active users across 22 entities →

Confidentiality

Sensitive questions handled discreetly

A question about sick leave or pension cover does not belong in a shared mailbox.

Anonymous mode
Hides employee identities in the conversation history.
Content filter
Applied to inputs and outputs, across four sensitive categories.
European hosting
Data hosted on Azure in Europe, encrypted in transit and at rest. Witivio is ISO/IEC 27001:2022 certified.
Named access
Limited to the people you designate, authenticated through Microsoft Entra ID.

See the full security and compliance detail →

FAQ

Frequently asked questions about the HR AI agent

What we observe is the opposite. The agent handles documented level 1 questions, the ones whose answer already exists in an agreement or a procedure. Your HR officers get back the time they spent repeating the same information and reinvest it in one-to-one support.

Authentication goes through Microsoft Entra ID and respects your tenant conditional access policies. Anonymous mode hides employee identities, administrator access is limited to the people you designate, and data is hosted on Azure in Europe. The full detail is on our Security page.

By default it explains the calculation and booking rules, then points to the right screen in your HRIS. Showing individual data requires a connection to your HRIS: that is possible through an action plugin, quoted separately.

Your HR teams, from the question and answer editor or by replacing the document in SharePoint. Re-indexing is automatic, with no IT involvement. The admin interface is available in English and in French.

It says so, offers the closest resources and can route the employee to the right contact or trigger an escalation. Unanswered questions show up in your statistics: they become your content roadmap.

Yes, through the Microsoft Teams mobile app, with the same agent and the same answers. You can also publish a webchat on your intranet for frontline teams. A member account in your Microsoft 365 tenant is still required.

Plan for 4 to 6 weeks, starting with the 15 to 20 topics that generate the most requests. Scoping takes one to two weeks, building the knowledge base two to three weeks, and the launch one week.

One HR officer, on a fraction of their time. The agent reads your existing documents, agreements, procedures and guides, and updates itself when you replace a file in SharePoint. Unanswered questions surface in the statistics and show what to complete. No IT department or developer is needed day to day.

Free your HR teams from repetitive questions

Bring us your 10 most frequent questions and we will show you the agent answering them.

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AI Desk Pro mini-site

Go further

Continue your evaluation with the pages that matter most to your project.

Read the AI Desk Pro documentation (opens in a new tab)