Learn is an application 100% integrated into Microsoft Teams that works as a virtual assistant, has an extensive library of videos and other content to help you make the most of Office 365.
Continuous content update
The Learn App comes with video explanations of the tools and their main functions and actions, for beginners and experienced users.
Employees will have access to the “Discovery Tool” and a library of more than 60 videos in Premium mode and 100 tips and tricks.
Instant answers and advice
Free questions, natural language analysis, and intuitive tutorials to assist users in real-time.
Relevant answers thanks to a knowledge base of 250 questions / answers connected to an escalation to Office support for a complete and up-to-date knowledge on the latest releases.
Which tool to use?
Ideal for promoting new uses, collaborative work, and discovering new tools.
Check that your users are navigating to the right tools in your Microsoft 365 Modern Workplace.
Grow your community of champions
Two objectives for your community of champions:
- Dedicate to more complex issues
- Intervene more quickly on demand
Strengthen the link between your support team and your users via a new communication channel.
USER BENEFITS
Adoption of Office 365 tools thanks to interactive content
Feedback on the difficulties encountered and the new uses desired
+ 25% of independent users on recurring questions related to Office 365
More proximity between users and Key users via direct communication
ROI
No additional Microsoft license costs (uses 100% of the cross-functional potential of Office 365 tools)
Up to -30% tickets to support on Office 365 requests
Identification of user knowledge gaps based on tools
