Information and technology systems

Improve the connection between support and users
In an ever-changing and continually evolving environment, we support the Information System and Technology departments on implementing fast solutions.

 

The issue of optimizing response time to incident reports is one of the time-consuming factors for the Information Systems Department. We can resolve this issue easily with our solutions.

 

The reinforced relationship between the IT and other business departments also allows us to support the IT department in its ability to grow and offer a catalog of services to its users.
Fonction DSI

Business Chatbots for the Digital Workplace

RESOLVING IT PROBLEMS

Ideal for empowering employees with their current IT-related questions

Benefits:

Independent collaborators

Fewer tickets created

IT support relieved

DECLARATION OF INCIDENTS

Allows you to consider advanced issues and link to the ticketing tool with qualified requests

Benefits:

Qualified inquiries

24/7 assistance

More solved tickets

SERVICES CATALOGUE

Strengthen the connection between support and users by allowing direct access to the company’s catalog of services

Benefits:

Automated requests

Request follow-up

Colleagues feel listened to

Frequently Asked Questions

Is it possible to connect my chatbot to my ticketing tool?

Yes, it is possible to connect your chatbot to your ticketing tool. Witivio has connectors to the main ticketing tools on the market such as Service Now, EasyVista, GLPI, BMC Remedy … and many others. Thanks to this connection, the chatbot can send a ticket to the system when it cannot answer the users’ questions. Users can then follow the status of their pending requests. It is also an excellent way to automate your catalogue of services and allows your users to request, for example, new computer equipment to the virtual assistant.

How long does it take to set up a chatbot?

The time to set up a chatbot depends on the amount of knowledge you want to enter. Technically, it’s straightforward! From a functional point of view, we recommend building your chatbot in 3 phases: writing, training, and piloting. You are free to spend the time you need on each of these stages. On average, 2 to 3 months are enough to obtain a reliable and efficient result.

Boost Office 365 Adoption

No additional Microsoft license costs (uses 100% of the cross-functional potential of Office 365 tools)
Up to -30% tickets to support on Office 365 requests
Identification of user knowledge gaps based on tools
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Plan, invite, and book a meeting room easily.

Dynameet connects to the physical environment

ORGANIZE A MEETING

 

Dynameet connects directly to Exchange (Office 365). Once Dynameet connects to Exchange (Office 365), it will consider your calendar’s information and propose timeslots corresponding to your colleagues’ availability.

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OPTIMIZE YOUR MEETING

 

Dynameet connects to the physical environment and shares tips and best practices, wherever the users are.

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EVALUATE THE EFFECTIVENESS OF YOUR MEETING

 

Gather meeting experience from attendees. Dynameet 365 will ask the meeting’ participants for their opinion. This data will allow you to: optimize the number of participants for the next sessions, offer more attractive content and schedule a meeting at the right time

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