Case Study · Public Sector

A Multi-Regional HR Copilot Agent

URSSAF, the French social security contributions collection body, operates through a national office and 21 autonomous regional branches. PRHOXIMA, the AI-powered HR agent, now responds 24/7 to employee questions with personalized answers adapted to each of the 22 regions.

7Months HR saved

89%Performance

24/7Availability

The Challenge

Unifying HR responses across 22 regions

With a national office and 21 autonomous branches, URSSAF needed to harmonize HR support while respecting regional specificities.

22 autonomous entities

A fragmented organization between a national office and 21 regional branches, each with its own HR rules and processes.

High-volume HR requests

Thousands of employees regularly asking about leave, payroll, remote work and other HR topics, overwhelming support teams.

The Solution

PRHOXIMA, An intelligent, personalized HR agent

Co-built with HR teams, PRHOXIMA covers 462 questions across 15 themes and understands over 14,000 formulations to deliver precise, region-specific answers.

Complete thematic coverage

462 questions spanning 15 HR themes, leave, payroll, remote work, benefits, onboarding and more.

Natural language understanding

Over 14,000 recognized formulations ensure employees get accurate answers regardless of how they phrase their question.

Regional adaptation

Responses automatically tailored to each of the 22 regions, reflecting local HR rules and specific agreements.

24/7 availability

Employees get instant HR answers at any time, no more waiting for office hours or email responses.

Results

Measurable performance

Months of HR work saved

The equivalent of 7 full-time months redirected from repetitive HR queries to strategic initiatives.

89%

Overall performance rate

High accuracy and relevance across all 15 HR themes and 22 regional configurations.

+3,000

Active users

Widespread adoption across branches, with thousands of employees relying on PRHOXIMA daily.

Key Benefits

Tangible daily impact

Fewer HR requests

Significant reduction in repetitive inquiries reaching HR teams, freeing them for higher-value tasks.

Time savings

Months of HR workload eliminated through instant, automated responses to common questions.

Enhanced efficiency

89% performance rate demonstrates reliable, high-quality answers across all regions and themes.

Empowered employees

24/7 access to personalized, region-specific HR information without waiting for human support.

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