Case Study · Media

The Raiponse HR Agent, Co-Built with Employees

France Televisions launched Raiponse, an intelligent virtual assistant integrated into Microsoft Teams and SharePoint, to automatically answer frequent employee questions on HR topics. Co-built with HR and employees through collaborative questionnaires, video teasers, and an internally-created logo.

+100hSaved/month

95%Adoption

-40%HR tickets

France Televisions Raiponse HR agent project

The Challenge

Transforming the HR function from within

HR teams under constant pressure

Recurring requests during high periods (holidays, onboarding, payroll), leaving no time for strategic HR work.

A need for cultural transformation

Moving from reactive support to proactive employee experience. Needed a tool co-built with HR and employees.

The Solution

Raiponse, An intelligent HR agent in Microsoft Teams

France Televisions deployed Raiponse, a virtual assistant co-built with HR teams and employees, integrated into Microsoft Teams and SharePoint.

Simplified leave management

Employees manage leave and access HR docs and info instantly without human intervention.

Smart routing to the right contacts

The agent identifies relevant experts and services for each request and routes employees efficiently.

24/7 support and anticipation

Available permanently, detects recurring needs and proactively proposes tailored solutions.

Feedback and continuous improvement

Collects employee feedback smoothly and anonymously for constant service improvement.

Results

Measurable performance

+30%

Fewer HR requests

HR teams can now focus on high-value tasks.

+100h

Saved per month

Over 1,200 hours per year redirected to strategic projects.

95%

Adoption and satisfaction

Massive adoption, real shift in HR teams toward expertise and advisory roles.

Key Benefits

Tangible impact for HR and employees

Fewer HR requests

Automated 24/7 responses to recurring employee questions.

Time savings

Quick, personalized, instant access to HR information.

Enhanced efficiency

Successful adoption with plans to extend to new topics.

Empowered employees

Direct access to information, reduced waiting times.

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