Customer return

 

As part of the move of one of its affiliates, Arkema asked Witivio to set up a pilot Chatbot to support employees at each step of their move to a new work environment. This virtual assistant called “Smarty” provides information to help them prepare their move and take ownership of the new spaces.

We interviewed the group’s IT End USer Services Manager to get his impression of the collaboration between Witivio and Arkema.