AI-Powered Employee Support

AI agents that resolve employee requests in Microsoft 365

AI Desk Pro is a Microsoft Teams AI assistant that deploys specialized AI agents for IT, HR, Finance support and much more, directly inside Microsoft Teams and SharePoint. Employees get instant answers. Your support teams focus on what matters.

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Microsoft Teams, AI Desk Pro

Jennifer · 11:19 AM

I forgot my password, can you help?

IT Pilot · 11:19 AM

Hi Jennifer! 👋 Here's how to reset your password:
1. Go to portal.office.com
2. Click "Forgot password"
3. Verify via your phone

✓ Ticket #4821 created · Resolved

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The Problem

Saturated support, frustrated employees

Internal support teams are drowning in repetitive requests while employees wait hours for answers that should take seconds.

The employee experience

Hours waiting for simple answers (leave balance, password reset, expense status)
No visibility on ticket progress
Multiple tools and channels to navigate
Repetitive questions with no self-service option

The support team reality

70% of tickets are repetitive L1 requests
SLA pressure with growing ticket volume
No time for high-value L2/L3 issues
Knowledge scattered across wikis, SharePoint, and email threads

The Solution

What AI Desk Pro does, concretely

Specialized AI agents that understand, answer, and act, deployed in your Microsoft Teams environment in weeks, not months.

IT Support

IT helpdesk agent

Password resets, app access requests, VPN troubleshooting, ticket status checks. Your IT agent resolves common issues instantly and escalates complex ones with full context.

HR Support

HR assistant agent

Leave balances, HR policies, onboarding checklists, benefits inquiries. Your HR agent delivers accurate answers from your policies and HRIS, 24/7, in any language.

Finance Support

Finance operations agent

Expense report status, reimbursement tracking, purchase order inquiries, budget questions. Your finance agent connects to your ERP and reduces back-and-forth.

Integration

Native in Microsoft Teams

No new tool to deploy. Employees interact with AI agents directly in Teams, the app they already use every day. Zero adoption friction.

Connectors

Connects to your ITSM

API and Power Platform connectors to ServiceNow, Zendesk, Jira Service Management, Freshdesk and more. AI Desk Pro works with your existing tools, not against them.

AI Engine

Learns from your knowledge

Connects to SharePoint, Confluence, internal wikis and documents. The AI agent retrieves accurate answers from your actual knowledge base, no hallucinations, with source citations.

Proven Results

Measurable impact from day one

AI Desk Pro delivers ROI within weeks, not months. Here's what our clients achieve.

20-40%

Ticket deflection within 60 days of deployment

-30%

Average first response time reduction

+15pts

Employee satisfaction (CSAT) improvement

24/7

Instant support availability, no more waiting

Estimate your savings with our ROI Calculator

Ideal Profile

Who is AI Desk Pro built for?

AI Desk Pro is designed for organizations with 100 to 2,000 employees that already use Microsoft Teams and need to scale their internal support without scaling headcount.

IT Directors looking to reduce L1 ticket volume and free up their team for strategic projects
HR Operations Managers wanting to offer 24/7 self-service to employees for policies, leave, and onboarding
Support Managers under SLA pressure with growing ticket volumes and limited budget
Organizations with Microsoft Teams already deployed, AI Desk Pro plugs in instantly, no migration required

Competitive advantage

vs. ServiceNow / Zendesk

Native Teams integration, no development needed. Deploy in weeks, not months.

vs. Generic chatbots

Enterprise-grade AI connected to your ITSM, HRIS and knowledge base, not a glorified FAQ.

vs. Building in-house

Production-ready in weeks. No custom development, no AI expertise required on your side.

Getting Started

How does an AI Desk Pro project work?

From scoping to production in weeks, not months. A structured, proven methodology.

Scoping & Design

We map your support workflows, knowledge sources and ITSM integrations. Together, we define which agents to deploy first for maximum impact.

Build & Configure

We configure your AI agents, connect them to your knowledge base and ITSM tools, train them on your data, and test with your team.

Launch & Optimize

Agents go live in Microsoft Teams. We monitor performance, refine answers, and optimize deflection rates. You see measurable results within 60 days.

Enterprise Security

Security and compliance built in

AI Desk Pro is built on Microsoft Azure with enterprise-grade security, your data never leaves your control.

GDPR by design

Full GDPR compliance. Data processing agreements included. Privacy-first architecture with data minimization principles.

EU/CH hosting

Data stays in European or Swiss Azure regions. Full data sovereignty, your data is never used to train AI models and never leaves your tenant.

M365 governance

Integrates with Microsoft 365 security policies, conditional access, and Azure AD. ISO 27001 certified, with audit logs and role-based access control.

FAQ

Frequently asked questions about AI Desk Pro

Do I need to replace my ITSM to use AI Desk Pro?

No. AI Desk Pro connects to your existing ITSM, ServiceNow, Zendesk, Jira Service Management, Freshdesk and others, via API and Power Platform connectors. It adds an AI layer on top of your current tools without replacing them. Tickets are created, updated and resolved in your existing system.

How long until the first agent is in production?

Typical deployment takes 4-6 weeks from kickoff to production. This includes scoping, knowledge base connection, agent configuration, testing, and a pilot phase with a subset of users before full rollout. Some organizations are live in as little as 3 weeks.

How do I measure ROI with AI Desk Pro?

AI Desk Pro provides built-in analytics: ticket deflection rate, average resolution time, employee satisfaction scores (CSAT), and agent accuracy metrics. Most clients measure a 20-40% reduction in L1 tickets within 60 days, which translates directly to FTE cost savings and improved SLA compliance.

What data is used and where is it hosted?

AI Desk Pro accesses only the knowledge sources you authorize, SharePoint sites, Confluence pages, internal documents, and ITSM data. All data is hosted on Microsoft Azure in EU or Swiss regions. Your data is never used to train AI models and never shared with third parties. Full GDPR compliance with data processing agreements included.

What's the pricing model for AI Desk Pro?

AI Desk Pro is priced per user per month, starting from €5/user/month. Pricing depends on the number of agents deployed, integrations needed, and organization size. Contact us for a custom quote tailored to your needs.